Phone Services

Bank by Phone
Call 844.484.1640

Enter your member number, then press #. Enter your Personal Identification Number, then press #.

MENU OPTIONS
1 Account Inquiries
2 Perform Money Transactions
3 Rates/Loan Estimates
4 Change PIN
5 Different Account Number
6 Services
8 Repeat Options
9 End Call
0 Instructions for Using System
* Return to Previous Menu

Option 1: Account Inquiries

1  Account Balances

  • 1  All Accounts
  • 2  Specific Accounts
  • 8  Repeat Options
  • 9  End Call
  • *  Return to Previous Menu

2  Cleared Check Info – Enter Account Suffix, then #

  • 1  Last 10 Checks
  • 2  Specific Check
  • 8  Repeat Options
  • 9  End Call
  • *  Return to Previous Menu

3  Recent Transactions – Enter Account Suffix, then #

  • 1  Last 5 Deposits
  • 2  Last 5 Withdrawals
  • 3  Last 5 ATM/Debit Transactions
  • 4  Last 5 Transactions
  • 8  Repeat Options
  • 9  End Call
  • *  Return to Previous Menu

4  Paid Interest/Dividend Info

  • 1  Total Previous Year IRS Reportable
  • 2  Dividend/Interest Paid – All Accounts
  • 3  Dividend/Interest Paid – Specific Account
  • 5  Access Different Account #
  • 8  Repeat Options
  • 9  End Call
  • *  Return to Previous Menu

5  Status of Loan Accounts

  • 1  All Loan Accounts
  • 2  Specific Loan Account
  • 5  Access Another Account Number
  • 8  Repeat Options
  • 9  End Call
  • *  Return to Previous Menu

6  Perform Money Transactions

  • 1  Transfer Funds
  • 2  Transfer to Another Member Account
  • 5  Access Different Account Number
  • 8  Repeat Options
  • 9  End Call
  • *  Return to Previous Menu

8  Repeat Menu

9  End Call

*  Return to Previous Menu

Option 2: Perform Money Transactions

1 Transfer Funds

2 Transfer to Another Member Account

5 Access Different Account Number

8 Repeat Options

9 End Call

* Return to Previous Menu

Option 3: Rates + Loan Estimates

1  Current Savings APY

2  Current CD Annual Yields

3  Current Loan Rates

4  Perform Loan Estimate Calculator

  • 1  Loan Payment
  • 2  Loan Term
  • 4  Request a Loan Application Mailed
  • 5  Request a Team Member to Call
  • 8  Repeat Options
  • 9  End Call
  • *  Return to Previous Menu

8  Repeat Options

9  End Call*  Return to Previous Menu

Option 4: Change Bank by Phone PIN

Option 5: Different Account Number

Option 6: Services

1 Stop Payment

4 Request a Loan Application Mailed

5 Request a Loan Officer to Call

6 Locations/Hours

8 Repeat Options

9 End Call

* Return to Previous Menu

Option 8: Repeat Options

 

Option 9: End Call

 

Option *: Return to Previous Menu

Phone Services

Calling Verve
800.448.9228

Know the extension of the person you are calling? Dial it at any time.

MENU OPTIONS
1 Bank by Phone
2 Open a New Account or Apply for a Vehicle Loan
3 Apply for a Mortgage or hear Mortgage Rates
4 Account, Loan or Online Banking Assistance
5 Debit / Credit Info
6 Hours and Locations
8 Collections
0 For all Other Questions